MAINTENANCE REQUEST Our office is open seven days a week. If this is an emergency, please call our office, we are open seven days a week. If you are reporting a gas leak, please immediately call PNM 24/7 at 246-5700, ext 2. Then complete the on-line repair request form below so that your property manager can contact you about this leak. Tyson Properties bug spray policy is one spray per property paid for by the landlord, each subsequent spray will be the tenant's responsibility and at the tenant's expense unless there is an infestation or point of access that needs to be addressed. Before completing the maintenance request form, please read the trouble shooting guide provided below. Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform rountine maintenance task as outlined below: 1. Smoke Detectors won't work when tested: Press the test button or test with approved smoke detector smoke spray, replace battery. 2. Smoke Detector beeps: replace battery. 3. No power to plugs or switches: Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch. 4. Garbage disposal doesn't work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. 5. No hot water: Check and reset breaker in power panel. 6. Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify your property manager immediately. 7. Toilet is plugged: Plunge and test. 8. No heat: Check thermostat. Did you pay your utilities on time or issue an order to disconnect the utility? 9. Dishwasher won't drain: Clean food out of bottom of dishwasher. 10. Dishwasher grinds or no water is coming in: Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call your property manager and discontinue use. 11. Refrigerator too warm or too cold: Check if thermostat in refrigerator is set correctly. 12. No Air conditioning: (For refrigerated air only) Check all circuit breakers. Clean and replace filter and test. OR (For Swamp Coolers) Report if fan is blowing air or not or report if fan is blowing but the air is warm. Make sure at least one window is slightly open. 13. No electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position. Please complete the form below to request a repair needed at the property. If the repair is an emergency, please call our office at (505) 323-2104. Fill out the form to the best of your knowledge. Required filelds will be designated with an asterik. We must have a valid working phone number to reply to this request, please include your most recent phone number!
GENERAL INFORMATION
*Your Name:
Your assigned property manager
*Address of Your Home:
Your email address
REPAIR INFORMATION
Please provide a detailed description of the repairs needed
How long has this problem been going on
How many times? Was the problem reported on our web site, by phone, email directly to the manager, or in person?
If this is an appliance repair, please provide the following
Make:
Model:
Is this a swamp/evaporative cooler repair?
Is this a call back repair or has your swamp/evaporative cooler already been turned on?
CONTACT INFORMATION
*MOST RECENT Home Phone #:
MOST RECENT Cell Phone # (If Applicable):
MOST RECENT Work Phone #:
Gate Code (If Applicable):
Alarm Code (If Applicable):
Please List All Pets Inside The Home:
The licensed contractors we use are not employees of Tyson Properties. We create work orders and send these work orders to licensed contractors. If these vendors fail to keep an appointment, do not complete the repair, or do not follow up with another appointment if needed to complete the job, we will not know unless you inform us. If you receive unsatisfactory service, please contact us again soon and let us know that the job was not completed successfully. Thank You.
This work order will be scheduled the same business day. If submitted over a weekend, it will be scheduled on Monday. Once the vendor calls to make the appointment, it is your responsibility to return the vendors call and schedule a time to meet. Tyson will not schedule the appointment for you. If you have not heard from a contractor within 3 days please call our office at 323-2104